Know beforeyou knock.
A shared caution list of tenants, managing agents and referral agents for social housing providers. Only Tenvia issues logins.
One look tells staff what to do.
Every entry opens as a briefing. The guidance comes first, then the facts.
- Tenants, agents and referrersCheck a tenant before a visit, or a managing or referral agent before you sign anything.
- Guidance before historyStaff see what to do before they read why.
- Owned by the provider who added itOther providers can read it but not change it.
- Only what staff needFor tenants: name, date of birth and the town where it happened. Never a home address.
Example entry with made-up details.
Every look is logged.
Each search, view and change is recorded against the person and their organisation. Tenvia can see the whole trail. Providers see their own.
Built around how the group works.
Tenvia issues every login
No public sign-up. Approved providers receive individual accounts, and Tenvia can revoke one or suspend a whole organisation at any time.
Owners edit, others ask
The provider who records an entry keeps it up to date. Everyone else can read it and contact that provider directly for more detail.
A review date on every entry
Entries come up for review so cautions are kept only while they are needed, then archived.
Facts, not opinions
Reasons are written as a factual summary with dates and any police reference, so they stand up if challenged.
Request access for your organisation.
Tenvia checks your organisation, then sends individual logins to the staff you name.